Tagged: social media customer care

Best Practices For Social Media Customer Service by 8 Business Experts


  1. If you do just one thing, participate. Listening to what your customers are saying is a great first step, but to actually take full advantage of the power of social you need to participate, one-on-one, with your customers.” -Dave Evans, VP of Social Strategy and Co-Founder at Social Dynamx 2. Your best investment in caring […]

The Crew Lounge Interviews the Baochi


The Crew Lounge Podcast: Tweet Like a Flight Attendant – Click to Listen! One of the many reasons I love my social media job is the opportunity to meet fabulous, interesting people. I’ve befriended folks that I would have otherwise not had the chance to meet if it weren’t for my company, Boingo Wireless, Twitter, […]